The following paper will be about exploring the retail industry and understanding the ways in which Walmart Inc. functions to become prosperous for its customers and for the society. There will be background research conducted to find out the characteristics of the organization in selling, marketing, operations and other business activities. Thereafter, there will be illustration of the ways in which strategic moves are made by Walmart to enhance preparedness for selling and pitching for sales. Then there will be explanation of the ways in which concerns of loyal and new customers are addressed. Customer relationships are important for the retail industry organizations and therefore, there will be information found out about Walmart’s customer-relationship tactics.